Pozee Return & Refund Policy
At Pozee, your satisfaction is our priority. We are committed to ensuring you are 100% happy with your purchase while adhering to all applicable consumer protection laws. We strive for perfection, but mistakes can happen, and when they do, we sincerely apologize and work to make it right.
Please review the policy below for details on returns, refunds, and exchanges. If you have any questions or feedback, we’d love to hear from you—reach out to our Customer Support team using the contact details provided at the end of this document.
Eligibility for Returns
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When Returns Apply: If you received the wrong item, an item was damaged, or there was a manufacturing defect, you can contact us within 30 days of delivery to request a return or resolution.
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Conditions for Returns: Items must be unused, in their original packaging, and accompanied by photos showing the issue if requested. Personalized items (e.g., custom prints), perishable goods, and digital products are not eligible for returns.
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Carrier Mishandling: If an item was damaged during shipping, we’ll help you file a claim with the carrier. Please keep the tracking number and take photos of the damaged package to assist with the claim.
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Unsuccessful Deliveries: Customers can opt for a reprint at an additional charge or request a partial refund.
Process for Returns
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Rating and Feedback: After delivery, you’ll receive an email prompting you to rate your purchase. If you rate any item as 1 to 3 stars, we’ll follow up to investigate and resolve any issues through a reprint, exchange, or refund where applicable.
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Contacting Us Directly: If you don’t receive the email, simply reach out to our Customer Support team via call, chat, or email. Please provide your order number and any relevant details.
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Returning Items:
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For U.S. Deliveries:
Pozee Support
472 Meeting St., STE C189
Charleston, SC 29403
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For International Deliveries: Please return items to the country-of-origin address on your order invoice. Be aware that return shipping and customs fees are your responsibility.
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Packaging Requirements: Include all original packaging, accessories, and documentation with the return. Keep the return tracking number for proof of delivery.
Please note: Customers will be responsible for all return shipping costs and customs fees (where applicable). Please include all the original packaging materials, packed accessories, and documentation (if any) for the item being returned. It is also important you keep the carrier’s tracking number, which will allow us to track the return and provide proof of the return delivery.
If a reprint is approved, we’ll process and ship the replacement free of charge. Refund requests follow the process outlined below.
Refunds
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Approval Process: Refunds are issued after the returned item is received and inspected. Once approved, the purchase amount (less shipping, handling, and applicable Customs fees) will be refunded to your original payment method.
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Processing Time: Refunds are typically processed within 10 business days for domestic orders and 30 days for international orders. Refunds for international orders will be issued in U.S. Dollars (USD) and are subject to exchange rates at the time of the refund.
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Non-Refundable Items: Personalized items (custom prints), perishable goods, and digital products are non-refundable.
Exchanges
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Exchanges follow the same process as returns. Once approved, you’ll receive an eGift Card for the purchase amount (less shipping and handling fees) to use for a replacement item. For international orders, exchange credits are subject to exchange rate variations as outlined above.
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Personalized items (custom prints), perishable items, and digital goods are not eligible for exchanges.
Defective or Damaged Products
For defective or damaged products, please refer to the Eligibility for Returns and Process for Returns sections for guidance on how to address the issue.
Non-Refundable Fees
Shipping, handling, and Customs fees are non-refundable.
International Returns
For international orders, please refer to the Process for Returns and Refunds sections for specific guidance. Be aware that delays and fees may occur due to Customs processing, which Pozee cannot control.
Contact Us
We’re here to help and always welcome your feedback! Please contact us through your preferred method below:
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Mail: Pozee Support
472 Meeting St., STE C189
Charleston, SC 29403
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Phone: +1 877-557-7764
Return and Refunds Policy Updates
We reserve the right to update this Policy at any time. Changes will take effect immediately upon posting. For significant updates, we will notify you via email or website notification.
Last updated 01/10/2025